Frequently Asked Questions

Absolutely not, these packages can be tailored to suit the level of knowledge and experience you have.

Yes. These packages are designed to give you as much hands on flying as you can handle.

No, you can do any flight package without any prior experience.

Yes you will. Our instructors will tailor the briefing and flight to suit your level of skill. We can cater for the completely inexperienced right through to professional pilots.

It depends on the experience. The standard 737 experiences are conducted one on one with your instructor. We have 'Multi' experiences in the 737 simulator which can have up to 4 participants. As we have two Virtual Reality simulators, these can be run in pairs. 

Yes you can. There is seating for two extra people to join you during your flight. There is no extra charge for this.

Our recommended minimum age is 8, although we suggest checking out our section for Kids Experiences if they are around 8-12yo. Younger children must be supervised by a parent or guardian. There is no maximum age.

Gift vouchers expire 12 months* after purchase. Depending on the voucher, extensions may be possible although these could come at extra cost. Call us for more information.

Yes it is. If you or the person you’re buying this voucher for has an issue with being in a confined space, please call your local store and visit the simulator prior to purchasing a voucher.

Yes it does; our simulators have been certified by a number of Civil Aviation Authorities around the world. Our simulators have been approved for various levels of training in the USA, New Zealand, Australia and Thailand.

Our simulator is a fixed base device. However the immersion experience combined with the fidelity of visuals, sound and vibration give you an amazing sensory experience. Many customers express the feeling of movement while in the experiences.

You can book right here online! Alternatively, you can either book in person at a Flight Experience store, or by phone. Please check our Contact Us page for exact store details.

You will receive a Flight Experience voucher, in the form of an airline Boarding Pass. This will be emailed and ‘snail-mailed’ to you or your nominated recipient. Alternatively, it can be picked up from your local Flight Experience store. The voucher confirms the flight package which has been purchased, but does not include a confirmed date and time for the flight. You can book a date and time when you purchase or at any later date before the voucher expires. Please refer to our Terms and Conditions.

Yes, when you purchase online you can choose a date and time you wish to fly.  

Yes, and its easy! when you go to book in your pre-purchased experience, all you have to do is select the experience you actually want and it will simply ask you to pay the difference after adding in your voucher code.

Yes. If you didn’t purchase the video or photos online, you (or your nominated recipient) can still arrange and buy it on the day of the flight.

Refund requests made within 7 days of purchase will incur a admin cost of 20% of the purchase price. Refunds are only available to the purchaser for valid vouchers. After the elapse of 7 days from the purchase date, no refunds will be granted for ‘Change of Mind’.

Yes, our online purchasing is processed by Stripe.com a world leading payment provider. We do not collect or have visibility of your payment information.